Terms of sales
Terms of Sales
The owner of the online store www.wildandmild.eu (hereinafter referred to as the online store) is Careria OÜ (registry code 10521154), located at Jõe 15, Kohila 79808, Estonia.
Validity of contract of sale, product & price information
The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order. Product information is provided immediately adjacent to the product in the online store.
Ordering
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method. The contract enters into force when the amount payable is transferred to the bank account of the online store. If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Payments
The necessary personal data entered in the payment section will be forwarded to the authorized payment processor, Maksekeskus AS, for the sole purpose of completing the transaction.
Payments for goods can be made in euros (€) through Maksekeskus, using the following available payment methods:
Bank payments:
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Swedbank
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SEB
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LHV
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Luminor
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Coop Pank
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Citadele
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Revolut
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N26
Card payments:
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Visa
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Mastercard
Digital wallets:
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Google Pay
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Apple Pay
Invoice:
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Pay via Invoice (if applicable)
All transactions are processed through secure, encrypted connections. No full card or bank details are stored on our servers.
Coupon Policy
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Coupons are not redeemable for cash and cannot be combined with any other promotions or coupon offers provided by Wild&Mild (Careria).
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Each coupon is identified by a unique code and may offer different types of rewards, such as discounts or specific product offers.
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Coupons are valid for online use only on the official website www.wildandmild.eu.
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To redeem a coupon, the user must enter the coupon code in the promotional box during checkout on shop.wildandmild.eu. The applicable discount will be automatically deducted from the final purchase price of eligible items.
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If the coupon code is not entered at the time of purchase, the discount will not be applied.
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Discounts cannot be retroactively applied to orders already confirmed.
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Coupons may be valid for a limited time only and will expire on the date specified in the corresponding email or promotional communication sent by Wild&Mild (Careria).
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Coupons cannot be reissued if the original email or message containing the code is deleted or lost by the recipient.
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Coupons cannot be applied to past purchases made before the coupon was issued.
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Wild&Mild (Careria) reserves the right to cancel or modify any coupon or promotion at any time without prior notice.
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For any questions or clarifications, please contact us at: info@careria.ee
Shipment
Goods are shipped to the following countries: Estonia, Finland, Latvia, Lithuania, and all other European Union (EU) member states.
The purchaser bears the shipping cost, and the applicable price is clearly displayed in the shopping cart or at checkout before order confirmation. Shipping prices may vary depending on the destination country and courier service provider.
Delivery Times
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Within Estonia: Orders typically arrive at the destination specified by the purchaser within 2–8 business days from the date the sales contract enters into force.
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Outside Estonia: Orders usually arrive within 2–14 business days, depending on the country and the selected shipping method.
Free Shipping
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Estonia: Free shipping to parcel machines is available for orders over 22€. Additional free delivery options (e.g. courier service) may apply depending on the total order amount and selected shipping method.
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Finland, Latvia, Lithuania, and other EU countries: Free shipping options depend on the courier service provider and the total order value. Exact options and shipping fees are shown during the checkout process.
Returns
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act.)
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: declaration of withdrawal) to the e-mail address within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery, it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing or calling.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods.
If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing & processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone, number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to info@careria.ee or submitted by calling (+372) 6602 150.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint there. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.
Image Use Disclaimer
Images displayed on this website are used solely for aesthetic and illustrative purposes to support the overall visual identity and concept of the brand. Some images are sourced from free image libraries (e.g. Unsplash, Pexels), while others originate from publicly accessible visual platforms, such as Pinterest.
All copyright and intellectual property rights to the images belong to their respective creators and rights holders. The operator of this website does not claim ownership of these works and does not knowingly use them for commercial purposes, including direct marketing, product representation, or paid advertising materials.
If you are the author of an image displayed here and believe that its use is not in accordance with your rights or requires additional attribution, please contact us at info@careria.ee. We will review the request within a reasonable time and, if necessary, remove the image or provide appropriate credit.